Highly recognized as the best contact center outsourcing services player
On September 21, 2017, Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; hereafter, transcosmos China), a wholly-owned subsidiary of transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; hereafter, transcosmos), won the “2017 Golden Voice Award- China Best Outsourcing Customer Contact Center of the Year Awards, 2017” at “2017 China Best Contact Center & CRM Ceremony”.
This year marks the 10th anniversary of the “Golden Voice Award”, which is hosted and directed by CNCBA.org (the Call Center of China and the BPO Industry Alliance). Prominent contact centers and CRM companies compete for the award, which represents the “Oscars” of the industry. Thousands of companies submitted entries for the award this year. After going through rigorous screening processes, including an initial evaluation by the award review committee, on-site performance evaluation and expert judgement, transcosmos was awarded the “Golden Voice Award – China Best Outsourcing Customer Contact Center of the Year Awards, 2017”, a grand prize for the outsourcing services category.
Ms. Ma Li, VP of Contact Center Business Unit at transcosmos China attending the ceremony
Today, transcosmos offers contact center services through over 27,000 workstations in 176 operations bases across 33 countries, serving customers in their local languages. Whilst providing the services that comply with local laws, regulations and business practices based on its proven experience in localization and global standardization, transcosmos contributes to clients in boosting their customer satisfaction, reducing costs and expanding sales.
Since transcosmos China opened its first contact center in Shanghai in 2006, the company continued to expand its business, and now has as many as 8 service bases in 4 cities in China - 4 in Shanghai, 2 in Beijing, 1 in Tianjin and 1 in Hefei, as well as branch offices in Shenzhen and Taipei. transcosmos China offers extensive services ranging from e-commerce one-stop services that include contact centers, to digital marketing services, to system development services and more.
transcosmos continues to support clients by offering high quality, high value BPO services.
* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.
About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 176 locations across 33 countries with a focus in Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients' excellent products and services to consumers in 49 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.